Gymcatch is the booking software company that your fitness business uses to administer their bookings and payments. Refund responsibilities for bookings made through Gymcatch are managed by the fitness provider with whom the booking was made, not Gymcatch itself. As such, each business has their own terms and conditions and is responsible for any direct customer queries in relation. Gymcatch serves solely as a booking platform and does not process refunds directly.
If you need to find their contact details to contact them, you will likely find these on their unique gymcatch.com/app booking page.