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Why are my customers being asked to complete the waiver and required information again?

Written by Simon Keay

When the client books and completes the waiver / submits their contact details and proceeds to make the booking, the system won't ask them again.
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If they are being asked again it will be because of one of the following reasons:

  1. They didn't complete their booking

  2. The client is logging in with a different account so the system doesn't know it's the same client

  3. You've updated your waiver / required contact details in the interim which will mean that everyone needs to update to the new requirements

  4. The client or an admin has removed some of the mandatory information that was provided in the booking process and therefore it needs to be provided again in order to meet your requirements

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