For Business Owners

Extensive knowledge base to answer frequently asked questions

Ollie avatar Simon Rae avatar Simon Keay avatar
165 articles in this collection
Written by Ollie, Simon Rae, and Simon Keay
Accounts, Notifications and Permissions

I'm not sure if my organisation is eligible to have a Business Account on Gymcatch?

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Written by Ollie
Updated over a week ago

Is Gymcatch easy to set-up?

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Written by Ollie
Updated over a week ago

Who can create a Business Account? Who can administer my Business Account?

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Written by Ollie
Updated over a week ago

What is a Professional account? Why are there two types and what are the benefits?

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Written by Ollie
Updated over a week ago

Can I share Account log-in details around my business?

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Written by Ollie
Updated over a week ago

What rights do administrators have and can I control what an administrator can do?

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Written by Ollie
Updated over a week ago

Can I assign / add additional administrators to my business?

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Written by Simon Keay
Updated over a week ago

Can I change my business name?

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Written by Ollie
Updated over a week ago

How do I change my login details?

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Written by Simon Keay
Updated over a week ago

Where do I add my business logo?

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Written by Ollie
Updated over a week ago

How do I change my logo or business image / photo?

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Written by Ollie
Updated over a week ago

What size images should I upload?

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Written by Ollie
Updated over a week ago

Can I have my own / white label apps?

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Written by Ollie
Updated over a week ago

Do you have iOS and Android apps for my customers?

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Written by Ollie
Updated over a week ago

Is there an app for business admins?

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Written by Ollie
Updated over a week ago

Do I need a personal Gymcatch Account before registering a business?

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Written by Ollie
Updated over a week ago

Can I promote myself through a personal Gymcatch account?

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Written by Ollie
Updated over a week ago

I don’t want to have to log in every time I use Gymcatch. Can I stay logged in?


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Written by Ollie
Updated over a week ago

Do I get notified when a customer books or cancels?

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Written by Ollie
Updated over a week ago

Why aren't I getting notifications?

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Written by Ollie
Updated over a week ago

I've affiliated to my fitness brand but my classes aren't showing on their class finder. What do I do?

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Written by Simon Keay
Updated over a week ago

I've affiliated to Boogie Bounce but my classes aren't showing on BoogieBounce.com. What do I do?

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Written by Ollie
Updated over a week ago

I've affiliated to SOSA Dance Fitness but my classes aren't showing on sosafitness.co.uk. What do I do?

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Written by Simon Keay
Updated over a week ago

Can I integrate with Mailchimp?

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Written by Ollie
Updated over a week ago

Can I integrate with Zapier?

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Written by Ollie
Updated over a week ago

Do you integrate with Zoom?

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Written by Ollie
Updated over a week ago

I can't log in, what do I do?

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Written by Ollie
Updated over a week ago

How do I reset my password?

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Written by Ollie
Updated over a week ago

Can I remove / delete a customer record?

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Written by Ollie
Updated over a week ago

How do I cancel my Gymcatch Business Account?

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Written by Ollie
Updated over a week ago
Scheduling, Bookings, Courses and Virtual (Livestream, On demand, Zoom Integration)

How do customers book and pay? Can I see the system from a customer's point of view?

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Written by Ollie
Updated over a week ago

What countries can my customers book from?

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Written by Ollie
Updated over a week ago

Can I use Gymcatch for 'Open gym/studio' and PT/Personal Training/Professional/1-2-1 appointments?

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Written by Ollie
Updated over a week ago

Can I offer a taster, 'first class / session free', offer?

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Written by Ollie
Updated over a week ago

How do I create a special offer for my class(es)?

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Written by Simon Keay
Updated over a week ago

Can I set when bookings open and close for a session?

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Written by Ollie
Updated over a week ago

Do you have a 'contribute' or 'pay what you want' feature?

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Written by Ollie
Updated over a week ago

Can I suspend or pause bookings for a session?

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Written by Simon Keay
Updated over a week ago

What is multibook? Can a customer book more than one place?

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Written by Ollie
Updated over a week ago

Can I book for my customers?

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Written by Ollie
Updated over a week ago

Can I sell sessions in blocks?

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Written by Ollie
Updated over a week ago

How do wait lists work?

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Written by Ollie
Updated over a week ago

Can I hide the number of spaces available on a session?

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Written by Ollie
Updated over a week ago

Can I ensure that only pre-approved customers can see and book/pay for a session?

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Written by Simon Keay
Updated over a week ago

Can I give priority booking for my next course/block to those that attended the previous one?

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Written by Simon Keay
Updated over a week ago

Can I create sessions, courses or on-demand resources that are only for members or private clients?

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Written by Simon Keay
Updated over a week ago

How long does priority access last for customers on the access list? Will access expire when the linked session is over or linked package expires?

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Written by Simon Keay
Updated over a week ago

How do I set a session as 'At venue' / "In person"?

Ollie avatar
Written by Ollie
Updated over a week ago

How do I share the recorded link for a class after it's finished?


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Written by Ollie
Updated over a week ago

Can I list / set my services at multiple locations?

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Written by Simon Keay
Updated over a week ago

Can I market my services in multiple Timezones?

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Written by Ollie
Updated over a week ago

Do you have support for virtual sessions? Can I livestream? Can I integrate with Zoom? Can I add on demand content?

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Written by Ollie
Updated over a week ago

What's the difference between livestream and on demand?

Ollie avatar
Written by Ollie
Updated over a week ago

How do I list a hybrid/blended livestream and at venue/in-person session? Can I manage which attendees will be online and which at the venue?

Simon Keay avatar
Written by Simon Keay
Updated over a week ago

Can I set when session url (links) are made available for sessions?

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Written by Ollie
Updated over a week ago

Can I use my Personal Zoom ID when creating Zoom meetings?

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Written by Ollie
Updated over a week ago

I've set my Zoom meetings to use my Personal ID. I can't see the meetings in my Zoom dashboard. How do I start the meeting?

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Written by Ollie
Updated over a week ago

Why are my Zoom meeting details different in my Zoom dashboard to those shown in Gymcatch?

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Written by Ollie
Updated over a week ago

Can I create an on-demand course / series that delivers resources in a sequence?

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Written by Simon Keay
Updated over a week ago

Can I extend a session / class series?

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Written by Ollie
Updated over a week ago

Why can't customers see my on demand resources?

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Written by Ollie
Updated over a week ago

I'd like to offer a 'back-to-back' classes discount for the second booking. Is this possible?

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Written by Ollie
Updated over a week ago

I'd like to have a 'refer-a-friend' offer. Is this possible?

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Written by Ollie
Updated over a week ago

What are the check in / attended features? Can customers check themselves in to sessions too?

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Written by Ollie
Updated over a week ago

How do I sync classes I host to my calendar?

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Written by Simon Rae
Updated over a week ago

I have my own website - can I take bookings on my website?

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Written by Ollie
Updated over a week ago

The Web Embed shows on Wordpress preview but just a hyperlink when live. Why is this?

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Written by Ollie
Updated over a week ago

I've embedded Gymcatch on my website but I'm getting a 'The API key is not valid for this domain' error message. How can I resolve this?

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Written by Ollie
Updated over a week ago

I've embedded Gymcatch on my Wix website but I'm getting a 'The domain information is not provided' error message. How can I resolve this?

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Written by Ollie
Updated over a week ago

I've embedded Gymcatch on my Wix website but I'm getting a 'The wix url is not original' error message. How can I resolve this?

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Written by Ollie
Updated over a week ago

I've a load issue on my Squarespace site. Can you help?

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Written by Ollie
Updated over a week ago

I've embedded Gymcatch on my Squarespace Business account but it's saying 'Script Disabled'. Why is this?

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Written by Ollie
Updated over a week ago

I am getting a TLS error having added the Web Embed to my GoDaddy website. How do I resolve?

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Written by Ollie
Updated over a week ago

Can I set my own cancellation policy? Can I mark classes as non-refundable? Can I automate credit backs in line with my policy?

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Written by Ollie
Updated over a week ago

How do I update or cancel a class / session?

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Written by Ollie
Updated over a week ago

Can I uncancel or reinstate a class?

Simon Keay avatar
Written by Simon Keay
Updated over a week ago

Can I apply my auto-refund policy when I cancel a session?

Ollie avatar
Written by Ollie
Updated over a week ago

How do I delete a session from my schedule?

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Written by Ollie
Updated over a week ago

How do I cancel or swap or transfer a customer's booking?

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Written by Ollie
Updated over a week ago

Can I automate credit backs in line with my cancellation policy?

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Written by Ollie
Updated over a week ago

Can I charge a 'no show' or penalty fee?

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Written by Ollie
Updated over a week ago

My customers can't book or pay. How do I resolve this?

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Written by Ollie
Updated over a week ago

Course and course sessions aren't visible in Gymcatch. How do I resolve?

Simon Keay avatar
Written by Simon Keay
Updated over a week ago

Can I add an existing session to a course?

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Written by Simon Keay
Updated over a week ago

Can I add a bonus session or on-demand resource for customers who purchase a specific package or course?

Simon Keay avatar
Written by Simon Keay
Updated over a week ago

Can I gate the visibility / privacy of a session, course, package or on demand resource so only those I invite can see it?

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Written by Ollie
Updated over a week ago

Can you set the background image on sessions, packages courses and on demand resources?

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Written by Ollie
Updated over a week ago

How do I refund or credit back a customer?

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Written by Ollie
Updated over a week ago
Packages: Passes, Bundles and Memberships

Taking a package off sale

What happens when I take package off sale
Simon Rae avatar
Written by Simon Rae
Updated this week

What are Packages? What's the difference between a Passes and Bundles?

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Written by Ollie
Updated over a week ago

What are Package Tags? How do they work?

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Written by Simon Keay
Updated over a week ago

Why do Bundles need a time limit?

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Written by Ollie
Updated over a week ago

How do I gift a package to a customer?

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Written by Ollie
Updated over a week ago

Gifting a package doesn't work. Why is this?

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Written by Simon Rae
Updated over a week ago

Can a package be used as payment for a course?

Simon Keay avatar
Written by Simon Keay
Updated over a week ago

Can I sell gift cards on Gymcatch?

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Written by Ollie
Updated over a week ago

Can I track where my customers are in their package? Can my customers see where they are?

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Written by Ollie
Updated over a week ago

Can I cap the number of times a customer can use a pass?

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Written by Ollie
Updated over a week ago

If I change the price on a pass that has the auto-renew option what price will my customers' be charged at their next renewal?

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Written by Ollie
Updated over a week ago

Can I edit or freeze packages?

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Written by Ollie
Updated over a week ago

Customers with an auto-renewing pass are unable to book. Why is this?

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Written by Ollie
Updated over a week ago

Do discount codes apply to auto renewing passes?

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Written by Ollie
Updated over a week ago

How do I remove or expire a package from a customer's account?

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Written by Ollie
Updated over a week ago

Why can't a package be used to purchase on demand resources?

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Written by Ollie
Updated over a week ago

If a client doesn’t pay for a membership, can they still book?

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Written by Ollie
Updated over a week ago

What happens if a client misses a membership payment?

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Written by Ollie
Updated over a week ago

Do memberships automatically continue when they expire?

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Written by Ollie
Updated over a week ago

I offer different numbers of classes in the month depending on whether there are 4 or 5 weeks in the month. Can Gymcatch cater for this?

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Written by Simon Keay
Updated over a week ago

Can I cancel a clients membership if they don’t pay?

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Written by Ollie
Updated over a week ago

What happens at the end of a membership?

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Written by Ollie
Updated over a week ago

What happens when memberships expire?

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Written by Ollie
Updated over a week ago

How can I see how clients are using memberships?

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Written by Ollie
Updated over a week ago

When can customers re-buy a membership?

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Written by Ollie
Updated over a week ago

How are membership payment dates calculated?

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Written by Ollie
Updated over a week ago

Can I sell rolling monthly memberships?

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Written by Simon Keay
Updated over a week ago

Can I choose the start date for memberships?

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Written by Simon Keay
Updated over a week ago

Can memberships be pro-rated?

Simon Keay avatar
Written by Simon Keay
Updated over a week ago

If a customer cancels after they've paid with a package, can I refund / credit them?

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Written by Ollie
Updated over a week ago

Can I manually clear arrears on a membership?

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Written by Simon Keay
Updated over a week ago

How do customers use packages they have bought or been gifted?

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Written by Ollie
Updated over a week ago

How do I stop a pass auto renewing?

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Written by Ollie
Updated over a week ago