For Business Owners

Extensive knowledge base to answer frequently asked questions

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129 articles in this collection
Written by Ollie and Simon Keay
Accounts, Notifications and Permissions

I'm not sure if my organisation is eligible to have a Business Account on Gymcatch?

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Written by Ollie
Updated over a week ago

Is Gymcatch easy to set-up?

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Written by Ollie
Updated over a week ago

Who can create a Business Account? Who can administer my Business Account?

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Written by Ollie
Updated over a week ago

What is a Professional account? Why are there two types and what are the benefits?

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Written by Ollie
Updated over a week ago

Can I share Account log-in details around my business?

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Written by Ollie
Updated over a week ago

What rights do administrators have and can I control what an administrator can do?

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Written by Ollie
Updated over a week ago

Can I change my business name?

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Written by Ollie
Updated over a week ago

Where do I add my business logo?

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Written by Ollie
Updated over a week ago

How do I change my logo or business image / photo?

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Written by Ollie
Updated over a week ago

What size images should I upload?

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Written by Ollie
Updated over a week ago

Can I have my own / white label apps?

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Written by Ollie
Updated over a week ago

Do you have iOS and Android apps for my customers?

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Written by Ollie
Updated over a week ago

Is there an app for business admins?

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Written by Ollie
Updated over a week ago

Do I need a personal Gymcatch Account before registering a business?

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Written by Ollie
Updated over a week ago

Can I promote myself through a personal Gymcatch account?

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Written by Ollie
Updated over a week ago

I don’t want to have to log in every time I use Gymcatch. Can I stay logged in?


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Written by Ollie
Updated over a week ago

Do I get notified when a customer books or cancels?

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Written by Ollie
Updated over a week ago

Why aren't I getting notifications?

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Written by Ollie
Updated over a week ago

I've affiliated to my fitness brand but my classes aren't showing on their class finder. What do I do?

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Written by Simon Keay
Updated this week

I've affiliated to Boogie Bounce but my classes aren't showing on BoogieBounce.com. What do I do?

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Written by Ollie
Updated over a week ago

I've affiliated to SOSA Dance Fitness but my classes aren't showing on sosafitness.co.uk. What do I do?

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Written by Simon Keay
Updated this week

Can I integrate with Mailchimp?

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Written by Ollie
Updated over a week ago

Can I integrate with Zapier?

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Written by Ollie
Updated over a week ago

Do you integrate with Zoom?

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Written by Ollie
Updated over a week ago

I can't log in, what do I do?

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Written by Ollie
Updated over a week ago

How do I reset my password?

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Written by Ollie
Updated over a week ago

Can I remove / delete a customer record?

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Written by Ollie
Updated over a week ago

How do I cancel my Gymcatch Business Account?

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Written by Ollie
Updated over a week ago
Scheduling, Bookings, Packages, Courses and Virtual (Livestream, On demand, Zoom Integration)

How do customers book and pay? Can I see the system from a customer's point of view?

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Written by Ollie
Updated over a week ago

What countries can my customers book from?

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Written by Ollie
Updated over a week ago

Can I use Gymcatch for 'Open gym/studio' and PT/Personal Training/Professional/1-2-1 appointments?

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Written by Ollie
Updated this week

Can I offer a taster, 'first class / session free', offer?

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Written by Ollie
Updated over a week ago

Can I set when bookings open and close for a session?

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Written by Ollie
Updated over a week ago

Do you have a 'contribute' or 'pay what you want' feature?

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Written by Ollie
Updated over a week ago

What is multibook? Can a customer book more than one place?

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Written by Ollie
Updated over a week ago

Can I book for my customers?

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Written by Ollie
Updated over a week ago

Can I sell sessions in blocks?

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Written by Ollie
Updated over a week ago

How do wait lists work?

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Written by Ollie
Updated over a week ago

Can I hide the number of spaces available on a session?

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Written by Ollie
Updated over a week ago

How do I set a session as 'At venue'?

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Written by Ollie
Updated over a week ago

How do I share the recorded link for a class after it's finished?


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Written by Ollie
Updated over a week ago

Can I market my services in multiple Timezones?

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Written by Ollie
Updated over a week ago

Do you have support for virtual sessions? Can I livestream? Can I integrate with Zoom? Can I add on demand content?

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Written by Ollie
Updated over a week ago

What's the difference between livestream and on demand?

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Written by Ollie
Updated over a week ago

Can I set when session url (links) are made available for sessions?

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Written by Ollie
Updated over a week ago

Can I use my Personal Zoom ID when creating Zoom meetings?

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Written by Ollie
Updated over a week ago

I've set my Zoom meetings to use my Personal ID. I can't see the meetings in my Zoom dashboard. How do I start the meeting?

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Written by Ollie
Updated over a week ago

Why are my Zoom meeting details different in my Zoom dashboard to those shown in Gymcatch?

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Written by Ollie
Updated over a week ago

Can I extend a session / class series?

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Written by Ollie
Updated over a week ago

Why can't customers see my on demand resources?

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Written by Ollie
Updated over a week ago

I'd like to offer a 'back-to-back' classes discount for the second booking. Is this possible?

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Written by Ollie
Updated over a week ago

I'd like to have a 'refer-a-friend' offer. Is this possible?

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Written by Ollie
Updated over a week ago

What are the check in / attended features? Can customers check themselves in to sessions too?

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Written by Ollie
Updated over a week ago

I have my own website - can I take bookings on my website?

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Written by Ollie
Updated over a week ago

The Web Embed shows on Wordpress preview but just a hyperlink when live. Why is this?

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Written by Ollie
Updated over a week ago

I've embedded Gymcatch on my website but I'm getting a 'The API key is not valid for this domain' error message. How can I resolve this?

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Written by Ollie
Updated over a week ago

I've embedded Gymcatch on my Wix website but I'm getting a 'The domain information is not provided' error message. How can I resolve this?

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Written by Ollie
Updated over a week ago

I've embedded Gymcatch on my Wix website but I'm getting a 'The wix url is not original' error message. How can I resolve this?

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Written by Ollie
Updated over a week ago

I've a load issue on my Squarespace site. Can you help?

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Written by Ollie
Updated over a week ago

I've embedded Gymcatch on my Squarespace Business account but it's saying 'Script Disabled'. Why is this?

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Written by Ollie
Updated over a week ago

I am getting a TLS error having added the Web Embed to my GoDaddy website. How do I resolve?

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Written by Ollie
Updated over a week ago

If a customer cancels after they've paid with a package, can I refund / credit them?

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Written by Ollie
Updated over a week ago

Can I set my own cancellation policy? Can I mark classes as non-refundable? Can I automate credit backs in line with my policy?

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Written by Ollie
Updated over a week ago

How do I update or cancel a class / session?

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Written by Ollie
Updated over a week ago

Can I apply my auto-refund policy when I cancel a session?

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Written by Ollie
Updated over a week ago

How do I delete a session from my schedule?

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Written by Ollie
Updated over a week ago

How do I cancel or swap or transfer a customer's booking?

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Written by Ollie
Updated over a week ago

Can I automate credit backs in line with my cancellation policy?

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Written by Ollie
Updated over a week ago

Can I charge a 'no show' or penalty fee?

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Written by Ollie
Updated this week

My customers can't book or pay. How do I resolve this?

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Written by Ollie
Updated over a week ago

How do customers use packages they have bought or been gifted?

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Written by Ollie
Updated over a week ago

What are Packages? What's the difference between a Passes and Bundles?

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Written by Ollie
Updated over a week ago

What are Package Tags?

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Written by Ollie
Updated over a week ago

Why do Bundles need a time limit?

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Written by Ollie
Updated over a week ago

Can I gate the visibility / privacy of a session, course, package or on demand resource so only those I invite can see it?

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Written by Ollie
Updated over a week ago

Can I sell gift cards on Gymcatch?

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Written by Ollie
Updated over a week ago

How do I gift a package to a customer?

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Written by Ollie
Updated over a week ago

Can I track where my customers are in their package? Can my customers see where they are?

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Written by Ollie
Updated over a week ago

Can I cap the number of times a customer can use a pass?

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Written by Ollie
Updated over a week ago

If I change the price on a pass that has the auto-renew option what price will my customers' be charged at their next renewal?

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Written by Ollie
Updated over a week ago

Can I edit, freeze or expire packages?

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Written by Ollie
Updated over a week ago

How do I remove or expire a package from a customer's account?

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Written by Ollie
Updated over a week ago

Customers with an auto-renewing pass are unable to book. Why is this?

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Written by Ollie
Updated over a week ago

How do I stop a pass auto renewing?

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Written by Ollie
Updated over a week ago

Do discount codes apply to auto renewing passes?

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Written by Ollie
Updated over a week ago

Why can't a package be used to purchase on demand resources?

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Written by Ollie
Updated over a week ago

Can you set the background image on sessions, packages courses and on demand resources?

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Written by Ollie
Updated over a week ago

How do I refund or credit back a customer?

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Written by Ollie
Updated over a week ago