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For Business Owners
Extensive knowledge base to answer frequently asked questions
175 articles in this collection
Written by
Ollie,
Simon Rae,
and
Simon Keay
Accounts, Notifications and Permissions
Can I use Gymcatch in a British Territory outside of the UK?
Written by
Simon Keay
Updated over a week ago
I'm not sure if my organisation is eligible to have a Business Account on Gymcatch?
Written by
Ollie
Updated over a week ago
Is Gymcatch easy to set-up?
Written by
Ollie
Updated over a week ago
Who can create a Business Account? Who can administer my Business Account?
Written by
Ollie
Updated over a week ago
What is a Professional account? Why are there two types and what are the benefits?
Written by
Ollie
Updated over a week ago
Can I share Account log-in details around my business?
Written by
Ollie
Updated over a week ago
What rights do administrators have and can I control what an administrator can do?
Written by
Ollie
Updated over a week ago
Can I assign / add additional administrators to my business?
Written by
Simon Keay
Updated over a week ago
Can I change my business name?
Written by
Ollie
Updated over a week ago
How do I change my login details?
Written by
Simon Keay
Updated over a week ago
Where do I add my business logo?
Written by
Ollie
Updated over a week ago
How do I change my logo or business image / photo?
Written by
Ollie
Updated over a week ago
What size images should I upload?
Written by
Ollie
Updated over a week ago
Can I have my own / white label apps?
Written by
Ollie
Updated over a week ago
Do you have iOS and Android apps for my customers?
Written by
Ollie
Updated over a week ago
Is there an app for business admins?
Written by
Ollie
Updated over a week ago
Do I need a personal Gymcatch Account before registering a business?
Written by
Ollie
Updated over a week ago
Can I promote myself through a personal Gymcatch account?
Written by
Ollie
Updated over a week ago
I don’t want to have to log in every time I use Gymcatch. Can I stay logged in?
Written by
Ollie
Updated over a week ago
Do I get notified when a customer books or cancels?
Written by
Ollie
Updated over a week ago
Why aren't I getting notifications?
Written by
Ollie
Updated over a week ago
I've affiliated to my fitness brand but my classes aren't showing on their class finder. What do I do?
Written by
Simon Keay
Updated over a week ago
I've affiliated to Boogie Bounce but my classes aren't showing on BoogieBounce.com. What do I do?
Written by
Ollie
Updated over a week ago
I've affiliated to SOSA Dance Fitness but my classes aren't showing on sosafitness.co.uk. What do I do?
Written by
Simon Keay
Updated over a week ago
Can I integrate with Mailchimp?
Written by
Ollie
Updated over a week ago
Can I integrate with Zapier?
Written by
Ollie
Updated over a week ago
Do you integrate with Zoom?
Written by
Ollie
Updated over a week ago
I can't log in, what do I do?
Written by
Ollie
Updated over a week ago
How do I reset my password?
Written by
Ollie
Updated over a week ago
Can I remove / delete a customer record?
Written by
Ollie
Updated over a week ago
How do I cancel my Gymcatch Business Account?
Written by
Ollie
Updated over a week ago
Scheduling, Bookings, Courses and Virtual (Livestream, On demand, Zoom Integration)
What are the Visibility and Booking preferences on courses?
Written by
Simon Keay
Updated over a week ago
Can I use Gymcatch to allow trainers to book times at my facility?
Written by
Simon Keay
Updated over a week ago
Can I reschedule a class / session?
Written by
Simon Keay
Updated over a week ago
Can I offer online courses and coaching services on Gymcatch?
Written by
Simon Keay
Updated over a week ago
Can I stage when on demand content is released to a course?
Written by
Simon Keay
Updated over a week ago
Can I include on demand / video content in courses?
Written by
Simon Keay
Updated over a week ago
How do customers book and pay? Can I see the system from a customer's point of view?
Written by
Ollie
Updated over a week ago
What countries can my customers book from?
Written by
Ollie
Updated over a week ago
How do I create appointments on Gymcatch?
Learn how to create appointments for PT/Personal Training, 1-2-1 sessions, open gyms, professional appointments and more
Written by
Ollie
Updated over a week ago
Can I offer a taster, 'first class / session free', offer?
Written by
Ollie
Updated over a week ago
How do I create a special offer for my class(es)?
Written by
Simon Keay
Updated over a week ago
Can I set when bookings open and close for a session?
Written by
Ollie
Updated over a week ago
Do you have a 'contribute' or 'pay what you want' feature?
Written by
Ollie
Updated over a week ago
Can I suspend or pause bookings for a session?
Written by
Simon Keay
Updated over a week ago
What is multibook? Can a customer book more than one place?
Written by
Ollie
Updated over a week ago
Can I book for my customers?
Written by
Ollie
Updated over a week ago
Can I sell sessions in blocks?
Written by
Ollie
Updated over a week ago
How do waitlists work?
Written by
Ollie
Updated over a week ago
Can I hide the number of spaces available on a session?
Written by
Ollie
Updated over a week ago
Can I ensure that only pre-approved customers can see and book/pay for a session?
Written by
Simon Keay
Updated over a week ago
Can I give priority booking for my next course/block to those that attended the previous one?
Written by
Simon Keay
Updated over a week ago
Can I create sessions, courses or on-demand resources that are only for members or private clients?
Written by
Simon Keay
Updated over a week ago
How long does priority access last for customers on the access list? Will access expire when the linked session is over or linked package expires?
Written by
Simon Keay
Updated over a week ago
How do I set a session as 'At venue' / "In person"?
Written by
Ollie
Updated over a week ago
How do I share the recorded link for a class after it's finished?
Written by
Ollie
Updated over a week ago
Can I list / set my services at multiple locations?
Written by
Simon Keay
Updated over a week ago
Can I market my services in multiple Timezones?
Written by
Ollie
Updated over a week ago
Do you have support for virtual sessions? Can I livestream? Can I integrate with Zoom? Can I add on demand content?
Written by
Ollie
Updated over a week ago
What's the difference between livestream and on demand?
Written by
Ollie
Updated over a week ago
How do I list a hybrid/blended livestream and at venue/in-person session? Can I manage which attendees will be online and which at the venue?
Written by
Simon Keay
Updated over a week ago
Can I set when session url (links) are made available for sessions?
Written by
Ollie
Updated over a week ago
Can I use my Personal Zoom ID when creating Zoom meetings?
Written by
Ollie
Updated over a week ago
I've set my Zoom meetings to use my Personal ID. I can't see the meetings in my Zoom dashboard. How do I start the meeting?
Written by
Ollie
Updated over a week ago
Why are my Zoom meeting details different in my Zoom dashboard to those shown in Gymcatch?
Written by
Ollie
Updated over a week ago
Can I create an on-demand course / series that delivers resources in a sequence?
Written by
Simon Keay
Updated over a week ago
Can I extend a session / class series?
Written by
Ollie
Updated over a week ago
Why can't customers see my on demand resources?
Written by
Ollie
Updated over a week ago
I'd like to offer a 'back-to-back' classes discount for the second booking. Is this possible?
Written by
Ollie
Updated over a week ago
I'd like to have a 'refer-a-friend' offer. Is this possible?
Written by
Ollie
Updated over a week ago
What are the check in / attended features? Can customers check themselves in to sessions too?
Written by
Ollie
Updated over a week ago
How do I sync classes I host to my calendar?
Written by
Simon Rae
Updated over a week ago
I have my own website - can I take bookings on my website?
Written by
Ollie
Updated over a week ago
The Web Embed shows on Wordpress preview but just a hyperlink when live. Why is this?
Written by
Ollie
Updated over a week ago
I've embedded Gymcatch on my website but I'm getting a 'The API key is not valid for this domain' error message. How can I resolve this?
Written by
Ollie
Updated over a week ago
I've embedded Gymcatch on my Wix website but I'm getting a 'The domain information is not provided' error message. How can I resolve this?
Written by
Ollie
Updated over a week ago
I've embedded Gymcatch on my Wix website but I'm getting a 'The wix url is not original' error message. How can I resolve this?
Written by
Ollie
Updated over a week ago
I've a load issue on my Squarespace site. Can you help?
Written by
Ollie
Updated over a week ago
I've embedded Gymcatch on my Squarespace Business account but it's saying 'Script Disabled'. Why is this?
Written by
Ollie
Updated over a week ago
I am getting a TLS error having added the Web Embed to my GoDaddy website. How do I resolve?
Written by
Ollie
Updated over a week ago
Can I set my own cancellation policy? Can I mark classes as non-refundable? Can I automate credit backs in line with my policy?
Written by
Ollie
Updated over a week ago
How do I update or cancel a class / session?
Written by
Ollie
Updated over a week ago
Can I uncancel or reinstate a class?
Written by
Simon Keay
Updated over a week ago
Can I apply my auto-refund policy when I cancel a session?
Written by
Ollie
Updated over a week ago
How do I delete a session from my schedule?
Written by
Ollie
Updated over a week ago
How do I cancel or swap or transfer a customer's booking?
Written by
Ollie
Updated over a week ago
Can I automate credit backs in line with my cancellation policy?
Written by
Ollie
Updated over a week ago
Can I charge a 'no show' or penalty fee?
Written by
Ollie
Updated over a week ago
My customers can't book or pay. How do I resolve this?
Written by
Ollie
Updated over a week ago
Course and course sessions aren't visible in Gymcatch. How do I resolve?
Written by
Simon Keay
Updated over a week ago
Can I add an existing session to a course?
Written by
Simon Keay
Updated over a week ago
Can I add a bonus session or on-demand resource for customers who purchase a specific package or course?
Written by
Simon Keay
Updated over a week ago
Can I gate the visibility / privacy of a session, course, package or on demand resource so only those I invite can see it?
Written by
Ollie
Updated over a week ago
Can you set the background image on sessions, packages courses and on demand resources?
Written by
Ollie
Updated over a week ago
How do I refund or credit back a customer?
Written by
Ollie
Updated over a week ago
Packages: Passes, Bundles and Memberships
Can I debit a customer's package against a booking I've made for them?
Written by
Simon Keay
Updated over a week ago
Taking a package off sale
What happens when I take package off sale
Written by
Simon Rae
Updated over a week ago
What are Packages? What's the difference between a Passes and Bundles?
Written by
Ollie
Updated over a week ago
What are Package Tags? How do they work?
Written by
Simon Keay
Updated over a week ago
Why do Bundles need a time limit?
Written by
Ollie
Updated over a week ago
How do I gift a package to a customer?
Written by
Ollie
Updated over a week ago
Gifting a package doesn't work. Why is this?
Written by
Simon Rae
Updated over a week ago
Can a package be used as payment for a course?
Written by
Simon Keay
Updated over a week ago
Can I sell gift cards or vouchers on Gymcatch?
Written by
Ollie
Updated over a week ago
Can I track where my customers are in their package? Can my customers see where they are?
Written by
Ollie
Updated over a week ago
Can I cap the number of times a customer can use a pass?
Written by
Ollie
Updated over a week ago
If I change the price on a pass that has the auto-renew option what price will my customers' be charged at their next renewal?
Written by
Ollie
Updated over a week ago
Can I edit or freeze packages?
Written by
Ollie
Updated over a week ago
Customers with an auto-renewing pass are unable to book. Why is this?
Written by
Ollie
Updated over a week ago
Do discount codes apply to auto renewing passes?
Written by
Ollie
Updated over a week ago
How do I remove or expire a package from a customer's account?
Written by
Ollie
Updated over a week ago
Why can't a package be used to purchase on demand resources?
Written by
Ollie
Updated over a week ago
If a client doesn’t pay for a membership, can they still book?
Written by
Ollie
Updated over a week ago
What happens if a client misses a membership payment?
Written by
Ollie
Updated over a week ago
Do memberships automatically continue when they expire?
Written by
Ollie
Updated over a week ago
I offer different numbers of classes in the month depending on whether there are 4 or 5 weeks in the month. Can Gymcatch cater for this?
Written by
Simon Keay
Updated over a week ago
Can I cancel a clients membership if they don’t pay?
Written by
Ollie
Updated over a week ago
What happens at the end of a membership?
Written by
Ollie
Updated over a week ago
What happens when memberships expire?
Written by
Ollie
Updated over a week ago
How can I see how clients are using memberships?
Written by
Ollie
Updated over a week ago
When can customers re-buy a membership?
Written by
Ollie
Updated over a week ago
How are membership payment dates calculated?
Written by
Ollie
Updated over a week ago
Can I sell rolling monthly memberships?
Written by
Simon Keay
Updated over a week ago
Can I choose the start date for memberships?
Written by
Simon Keay
Updated over a week ago
Can memberships be pro-rated?
Written by
Simon Keay
Updated over a week ago
If a customer cancels after they've paid with a package, can I refund / credit them?
Written by
Ollie
Updated over a week ago
Can I manually clear arrears on a membership?
Written by
Simon Keay
Updated over a week ago
How do customers use packages they have bought or been gifted?
Written by
Ollie
Updated over a week ago
How do I stop a pass auto renewing?
Written by
Ollie
Updated over a week ago
Required Contact Information, Waivers and Questionnaires
I have my own health and safety waivers PAR-Q forms - can I provide these and collect key customer contact information?
Written by
Ollie
Updated over a week ago
Why are my customers being asked to complete the waiver and required information again?
Client asked to complete information and waiver at every booking
Written by
Simon Rae
Updated over a week ago
Can I upload a health questionnaire and add a link to an online questionnaire?
Written by
Simon Keay
Updated over a week ago
Payments
How do I change my payment card / bank details?
Written by
Ollie
Updated over a week ago
What payment providers can I use? Is Gymcatch SCA compliant?
Written by
Ollie
Updated over a week ago
Can I connect an existing Stripe account?
Written by
Ollie
Updated over a week ago
Do I need to be a registered company to use Stripe?
Written by
Ollie
Updated over a week ago
How quickly do I get paid by Stripe?
Written by
Ollie
Updated over a week ago
Can I configure receipts for my business?
Written by
Ollie
Updated over a week ago
The wrong business name appears on my Stripe business receipts. e.g. 'Facebook', 'Instagram' or 'LinkedIn'. How do I change this?
Written by
Ollie
Updated over a week ago
How do I get help with my Stripe account?
Written by
Ollie
Updated over a week ago
There is a "SOMETHING WENT WRONG. The provided key... Application access may have been revoked." error message at payment. How do I resolve this?
Written by
Ollie
Updated over a week ago
Can I take manual / direct card payments from a customer?
Written by
Simon Keay
Updated over a week ago
Can I use Gymcatch without taking payments online?
Written by
Simon Rae
Updated over a week ago
Can customers pay direct to my bank account?
Written by
Ollie
Updated over a week ago
Can I invoice my customers?
Written by
Simon Keay
Updated over a week ago
Can I use PayPal, Square or SumUp with Gymcatch?
Written by
Ollie
Updated over a week ago
Customer Onboarding, Communication and Marketing
How do I add and onboard / migrate my customers?
Written by
Ollie
Updated over a week ago
What url / link do I send my customers to book and pay?
Written by
Ollie
Updated over a week ago
Can I change my web booking page url / link?
Written by
Ollie
Updated over a week ago
Can I share links to specific sessions, packages or courses?
Written by
Ollie
Updated over a week ago
What is the 'Follow' feature? How can someone follow my business?
Written by
Ollie
Updated over a week ago
Can I link my Gymcatch page to third party websites, including my social media profiles?
Written by
Ollie
Updated over a week ago
How can I link from Facebook, Instagram, Twitter and other social media?
Written by
Ollie
Updated over a week ago
Where can I see my customers' purchases?
Written by
Ollie
Updated over a week ago
Can I message my customers?
Written by
Ollie
Updated over a week ago
Can I email my customers?
Written by
Ollie
Updated over a week ago
Why don't email addresses show in my draft email when I click the 'EMAIL ATTENDEES' or 'EMAIL CUSTOMERS' buttons?
Written by
Ollie
Updated over a week ago
When I go to email all customers the email formatting is off. Why is this?
Written by
Ollie
Updated over a week ago
How do I stop being sent notifications / emails?
Written by
Ollie
Updated over a week ago
How do I unsubscribe from emails?
Written by
Ollie
Updated over a week ago
Reports
Can I print off attendance / registers?
Written by
Ollie
Updated over a week ago
How do I run reports for my income / revenue?
Written by
Ollie
Updated over a week ago
Can I run payroll for my team?
Written by
Ollie
Updated over a week ago
Pricing, Charges, Fees and Referrals
Why is my discount code showing as expired?
Written by
Simon Keay
Updated over a week ago
How do I add or remove bolt-ons and change my Gymcatch Business Plan?
Written by
Simon Keay
Updated over a week ago
Where is Gymcatch available?
Written by
Ollie
Updated over a week ago
How much does Gymcatch cost? Is pricing fixed? Can I cancel at any time?
Written by
Ollie
Updated over a week ago
Does Gymcatch charge for payments?
Written by
Ollie
Updated over a week ago
How much does Stripe charge?
Written by
Ollie
Updated over a week ago
Do you charge any other fees?
Written by
Ollie
Updated over a week ago
How do I make a referral? Does Gymcatch have a referral scheme?
Written by
Ollie
Updated over a week ago
I made a referral, has my referral code been applied?
Written by
Ollie
Updated over a week ago
I input a referral code at registration. Has the offer been applied?
Written by
Ollie
Updated over a week ago
How do I write a review about Gymcatch?
Written by
Ollie
Updated over a week ago
Customer Account Questions
Can I reset a customers password or edit their login details?
Written by
Simon Keay
Updated over a week ago