When managing memberships on Gymcatch, you may encounter the message "Period usage cap exceeded." This article explains what this message means and provides steps to verify membership usage.
What Does the 'Period Usage Cap Exceeded' Message Mean?
The "Period usage cap exceeded" message indicates that the allowed usage for a membership during a billing period has been fully utilised. This means that the customer has reached the maximum number of bookings / credits used that is allowed under their membership for that billing period.
How to Verify Membership Usage
To confirm whether a customer has reached their membership usage cap, follow these steps:
Log in to the admin portal.
Navigate to the Packages section.
Select the relevant membership package.
Go to Package Customers and click on the specific customer.
Review the sessions booked using that membership to verify if the cap for the billing period has been reached.
By following these steps, you can ensure accurate tracking of membership usage and address any customer inquiries effectively.