Packages: Passes, Bundles and Memberships
By Simon and 2 others3 authors49 articles
- What are packages? What's the difference between a pass, bundle and membership?
- What are package tags? How do they work?
- Can I debit a customer's package against a booking I've made for them?
- Taking a package off sale
- Why can't a package / refund credit be used to book a session?
- Why do bundles need a time limit?
- How do I gift a package to a customer?
- Why can't I gift a package to a customer?
- Can a package be used as payment for a course?
- Can I stop a package being used to book a sub-profile?
- Can I sell gift cards or vouchers on Gymcatch?
- Can I track where my customers are in their package? Can my customers see where they are?
- Can I cap the number of times a customer can use a pass?
- If I change the price on a pass that has the auto-renew option what price will my customers' be charged at their next renewal?
- Can I edit, freeze or reactivate packages?
- Customers with an auto-renewing pass are unable to book. Why is this?
- Do discount codes apply to auto renewing passes?
- How do I remove or expire a package from a customer's account?
- Why can't a package be used to purchase on demand resources?
- Do sub-profiles have their own packages? Can I gift a package to a sub-profile?
- What happens if a client misses a membership payment?
- Do memberships automatically continue when they expire?
- I offer different numbers of classes in the month depending on whether there are 4 or 5 weeks in the month. Can Gymcatch cater for this?
- Can I cancel a client's membership if they don’t pay?
- What happens at the end of a membership?
- What happens when memberships expire / are cancelled?
- How can I see how clients are using memberships?
- When can customers re-buy a membership?
- How are membership payment dates calculated?
- Can I sell rolling monthly memberships?
- Can I choose the start date for memberships?
- Can memberships be pro-rated?
- Can a business admin manually clear arrears on a customer's membership?
- How do customers use packages they have bought or been gifted?
- How do I stop a pass auto renewing?
- Can I pause / freeze a customer's membership?
- How do I increase my membership prices?
- Why can't I archive a package?
- Can I create a discount code to be used against memberships?
- Can I create a package that can only be used between specific dates / terms
- Do I need a package for customers to book a single class?
- Can a customer have multiple live packages on their account?
- What does "Used for auto-refund" on a bundle's Details page mean?
- What is the difference between a fixed and flexible membership?
- Can I change an existing fixed membership over to a flexible one?
- Can a customer cancel their own membership?
- How do I change the payment methods on my memberships?
- What does the 'Period usage cap exceeded' message mean?
- Can I edit packages after customers have purchased them?