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Can I automate credit backs in line with my cancellation policy?
Ollie avatar
Written by Ollie
Updated over 5 months ago

You can automate credits back in line with your cancellation policy with our Auto-refund bolt-on feature where you can set and automatically enforce class level cancellation policies by hours, days or weeks.

With this bolt-on you can:

  • Improve cash flow by using auto credit-backs to packages and new 1 class credits rather than cash refunds

  • Optionally set different refund processes for package and card purchases

  • Receive full cancellation notifications, including details of any processed refunds

Our Book and Pay article shows how a customer books onto a session using an auto-refund credit as payment on the web and mobile apps.

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