Scheduling, bookings, courses and virtual (livestream, on demand, Zoom integration)
By Simon and 2 others3 authors79 articles
- What are the visibility and booking preferences on courses?
- Why can't I select a category on the session settings/creation page?
- Course or bundle, which should I use?
- Can my customers swap sessions between courses?
- Can I use Gymcatch to allow trainers to book times at my facility?
- Can I reschedule one or more classes / sessions
- Can I offer online courses and coaching services on Gymcatch?
- Can I stage when on demand content is released to a course?
- Can I include on demand / video content in courses?
- How do customers book and pay? Can I see the system from a customer's point of view?
- What countries can my customers book from?
- How do I create appointments on Gymcatch?
- Can I offer a taster, 'first class / session free', offer?
- How do I create a special offer for my class(es)?
- Can I set when bookings open and close for a session?
- Do you have a 'contribute' or 'pay what you want' feature?
- Can I suspend or pause bookings for a session?
- What is multibook? Can a customer book more than one place?
- Can I book for my customers?
- Can I sell sessions in blocks?
- How do waitlists work?
- Can I hide the number of spaces available on a session?
- Can I give priority booking for my next course/block to those that attended the previous one?
- Can I gate the visibility / privacy of a session, course, package or on demand resource so only those I invite can see it?
- How long does priority access last for customers on the access list? Will access expire when the linked session is over or linked package expires?
- How do I set a session as 'At venue' / "In person"?
- How do I share the recorded link for a class after it's finished?
- Can I list / set my services at multiple locations?
- Can I market my services in multiple timezones?
- Do you have support for virtual sessions? Can I livestream? Can I integrate with Zoom? Can I add on demand content?
- What's the difference between livestream and on-demand?
- How do I list a hybrid/blended livestream and at venue/in-person session? Can I manage which attendees will be online and which at the venue?
- Can I set when session url (links) are made available for sessions?
- Can I use my Personal Zoom ID when creating Zoom meetings?
- I've set my Zoom meetings to use my Personal ID. I can't see the meetings in my Zoom dashboard. How do I start the meeting?
- Why are my Zoom meeting details different in my Zoom dashboard to those shown in Gymcatch?
- Can I create an on-demand course / series that delivers resources in a sequence?
- Can I sell a collection or group of on-demand resources at once?
- Can I extend a session / class series?
- Why can't customers see my on demand resources?
- I'd like to offer a 'back-to-back' classes discount for the second booking. Is this possible?
- I'd like to have a 'refer-a-friend' offer. Is this possible?
- What are the check in / attended features? Can customers check themselves in to sessions too?
- How do I sync classes I host to my calendar?
- I have my own website - can I take bookings on my website?
- The web embed shows on Wordpress preview but just a hyperlink when live. Why is this?
- I've embedded Gymcatch on my website but I'm getting a 'The API key is not valid for this domain' error message. How can I resolve this?
- I've embedded Gymcatch on my Wix website but I'm getting a 'The domain information is not provided' error message. How can I resolve this?
- I've embedded Gymcatch on my Wix website but I'm getting a 'The wix url is not original' error message. How can I resolve this?
- I've a load issue on my Squarespace site. Can you help?
- I've embedded Gymcatch on my Squarespace Business account but it's saying 'Script Disabled'. Why is this?
- I am getting a TLS error having added the Web Embed to my GoDaddy website. How do I resolve?
- Can I set my own cancellation policy? Can I mark classes as non-refundable? Can I automate credit backs in line with my policy?
- How do I update or cancel a class / session?
- Can I hide cancelled sessions?
- Can I uncancel or reinstate a class?
- Can I apply my auto-refund policy when I cancel a session?
- How do I delete a session from my schedule?
- How do I cancel or move / transfer a customer's booking?
- Can I charge a 'no show' or penalty fee?
- My customers can't book or pay. How do I resolve this?
- Course and course sessions aren't visible in Gymcatch. How do I resolve?
- Can I add an existing session to a course?
- Can I add a bonus session or on-demand resource for customers who purchase a specific package or course?
- Can you set the background image on sessions, packages courses and on demand resources?
- How do I refund or credit back a customer?
- Did my auto-refund policy trigger when my customer cancelled their booking?
- Can I use Auto-Refund on courses and course sessions?
- Can I set multiple on-demand resources to expire at the same time?
- Can I expire on-demand resource access when a package expires?
- Can I add new sessions to an existing course? Will customers who have already booked the course be automatically added to the new sessions?
- My customer booked a drop-in session instead of a course, how do I resolve?
- Why can't I find my customer when adding them as an attendee?
- Can a sub-profile be added to a waitlist?
- Updates to online content in the Gymcatch mobile apps
- Can I reduce the price of my course part way through?
- Do I need to set a price on my sessions if I don't want to accept PAYG bookings?
- How can I offer separate pricing for members and non-members in Gymcatch bookings?
- How can I manage free sessions or bookings in Gymcatch?