You can cancel a customer's booking from the session Attendees screen. This is found at Schedule>click on session's Details button>click on Attendees tab.

  • Click on the customer's name in the Attending list

  • Click on Cancel booking

To swap a customer's booking you cancel it and then add them to a different session. A demo video of how to do this is below.

You may also be interested in our Auto-refund product which enables you to auto-gift a credit when someone cancels in line with your cancellation policy, saving you the hassle of having to action the swap.

Cancel and swapping bookings

You may also be interested in:
Auto-refund

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