You can cancel a customer's booking from the session ATTENDEES screen. This is found at SCHEDULE>click on session's DETAILS button>click on ATTENDEES tab.
Click on the customer's name in the Attending list
Click on CANCEL BOOKING
To swap a customer's booking you cancel it and then add them to a different session. A demo video of how to do this is below.
You may also be interested in our Auto-Refund product which enables you to auto-gift a credit when someone cancels in line with your cancellation policy, saving you the hassle of having to action the swap.
Cancel and Swapping Bookings
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