Cash refunds
Gymcatch does not process cash refunds. These are processed through your Stripe dashboard. To action a cash refund:
Log in to your Stripe dashboard at Stripe.com/login
Search for your customer by adding their email in the Search bar at the top of the page
Click on the related payment. If you need more information on each payment you can click on it, then scroll down to the Meta Data section to see more information.
Click the backward arrow + Refund text button in the top right corner and action the pop up.
Credit backs
The easiest way to action a credit back is via the gifting of a 1 class credit bundle.
1. In creating a 1 class credit bundle, the first thing to check is that the sessions you want it to be used with have a tag. You do this by:
Click on the Details button next to next session in a series from the Schedule page
Then click the Edit this session button
Ensure Bundles are selected as a Payment option
If needed, update the tag field in the form to have a tag e.g. Tag 1
Scroll to the bottom of the page and then click Update all sessions in this series on the right hand side
Repeat for all session series you have
then
2. Create a 1 class credit bundle. You do this by:
In Packages, create a 1 session credit bundle (more info on how to do this here)
Give the bundle the same tag(s) that you’ve given to your sessions you want it to be used with in the future
After creating the bundle, leave it in draft form
then you can either
3a. Gift the 1 class credit bundle to your customer. You do this by:
Click on Packages
Click on the package you just created from the Bundles filter
Click Gift this package
Select the customer(s) to whom you wish to gift it
Click Gift this package
or
3b. Gift the 1 class credit bundle as a Refund through the session's Attendees tab. You do this by:
Click Details on the relevant session
Click on Attendees
Click on the customer you wish to refund
Click on the booking in the Payment records table so that the row highlights with a green border
Use the arrows to navigate to the 1 class credit from the options under Refund options
With the 1 class credit bundle selected, click Gift customer this package
If the customer already has an active instance of this credit from another refund, or for crediting back a multi-class pass, the button will instead say Credit this package