Cash Refunds

Gymcatch does not process cash refunds. These are processed through your Stripe dashboard. To action a cash refund:

  • Log in to your Stripe dashboard at

  • Search for your customer by adding their email in the Search bar at the top of the page

  • Click on the related payment. If you need more information on each payment you can click on it, then scroll down to the 'Meta Data' section to see more information.

  • Click the backward arrow + Refund text button in the top right corner and action the pop up

Credit Backs

The easiest way to action a credit back is via the gifting of a 1 class credit bundle.

1. In creating a 1 class credit bundle, the first thing to check is that the sessions you want it to be used with have a 'Tag'. You do this by:

  • Click on the DETAILS button next to next session in a series from the SCHEDULE page

  • Then click the EDIT SESSION button

  • Ensure 'Bundles" are selected as a Payment option

  • If needed, update the Tag field in the form to have a Tag e.g. Tag 1

  • Scroll to the bottom of the page and then click UPDATE ALL FUTURE OCCURRENCES on the right hand side

  • Repeat for all session series you have


2. Create a 1 class credit bundle. You do this by:

  • In PACKAGES, create a 1 session credit bundle

  • Give the bundle the same Tag(s) that you’ve given to your sessions you want it to be used with in the future

  • After creating the bundle, leave it in draft form

then you can either

3a. Gift the 1 class credit bundle to your customer. You do this by:

  • Click on PACKAGES

  • Click on the package you just created from the Bundles filter


  • Select the customer(s) to whom you wish to gift it



3b. Gift the 1 class credit bundle as a Refund through the session's ATTENDEES tab. You do this by:

  • Navigating to the relevant session

  • Click on ATTENDEES

  • Click on the customer you wish to refund

  • Click on the booking in the PAYMENT RECORDS table so that the row highlights with a green border

  • Use the arrows to navigate to the 1 class credit from the options under REFUND OPTIONS

  • With the 1 class credit bundle selected, click GIFT CUSTOMER THIS PACKAGE

  • If the customer already has an active instance of this credit from another refund, or for crediting back a multi-class pass, the button will instead say CREDIT THIS PACKAGE

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