Yes, you have a few options when it comes to adding your own cancellation and refund policies.
When creating or editing your session(s) under Select a cancellation policy type for this session you can select None, Manual or Auto-refund (if the Auto-refund bolt-on feature has been enabled).
None
This option means that no cancellation policy is shown on your session(s). This gives you the opportunity to deal with any cancellations manually at your discretion.
Manual
This option allows you to write your cancellation policy within the text box provided which will display on your session(s). This option does mean that you would need to deal with any issuing of refund credits manually by gifting them to a customer's account if they cancelled in line with your policy.
Auto-refund
This option allows you to automate the issuing of refund credits if the customer cancels in line with your policy. During the set up of your auto-refund policy you can choose what type of customer you would like to credit back, your cancellation period and the credit back method. You can find more information on our Auto-refund bolt-on feature here.
With this bolt-on you can:
Improve cash flow by using auto credit-backs to packages and new 1 class credits rather than cash refunds
Optionally set different refund processes for package and card purchases
Receive full cancellation notifications, including details of any issued refund credits
Our Book and Pay article shows how a customer books onto a session using an auto-refund credit as payment on the web and mobile apps.