If you are unable to log into your account this will because you entered an incorrect email address, password or both.
In the first instance try to reset your password. If you can reset your password you will know that you’ve got the correct email address and you will have a new password to log in with.
If you try and reset your password and don’t receive a password reset email this suggests that you haven’t entered the correct email address. Check for typos, accidental blank spaces at the front or back, or perhaps you used another email address.
If you still can’t log in contact your fitness provider who will be able to assist you with the email address they have on their records by looking in their Customerspage. It might be that you registered with an email address with a typo in it. Failing that please contact support@gymcatch.com.
Common Mistakes to Avoid
Avoid requesting multiple password reset emails unnecessarily as older links will be invalid.
Ensure the email address you use for login is correct and matches the one associated with your account.
Account Recovery and Resolving Missing Data
After resetting your password, ensure that all historical bookings and active packages are accessible. If certain data appears to be missing, it might be due to account duplication. This often happens if a new account has been accidentally created with a different email address.
Verify that you are using the email address originally associated with your Gymcatch account.
Contact your fitness provider to cross-check customer records. They can confirm whether your bookings or packages are tied to your original account. For additional help, reach out to the Gymcatch support team.
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