Yes, there are several ways you can easily message your customers.
Below is an overview of the messaging options available and how to use them effectively.
Group Messaging
For targeted communication with specific groups, Gymcatch provides several options:
Customers List: Go to the Customers section, select the desired customers, click Actions, and choose Message.
Session or Course Attendees: Open the session or course from the Schedule or Courses tab, go to the Attendees/Customers section, and select Message attendees.
Package Holders: Navigate to the Packages section, select the relevant package, go to Package customers, and choose Message.
These options allow you to tailor your messages to specific groups, ensuring that the right people receive the right information.
Individual Messaging
To send a message to a single client, you can use the admin portal or the mobile app:
Admin Portal: Go to the Customers section, select the client, click Actions, and choose either Message customer or Email customer.
Mobile App: Open the Messages tab, click the compose icon, select the provider, search for the client, compose your message, and click Send.
This method is ideal personalised communication with individual clients.
Please note that any messages sent to sub-profiles will be sent to the 'parent' account.
Troubleshooting Messaging Issues
If you encounter any issues while sending messages, ensure that:
You have the correct permissions to send messages.
The client or group you are trying to message is correctly selected.
Your app is updated to the latest version.
By using these messaging options, you can effectively communicate with your clients and manage your business more efficiently.
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