Business admins can manually clear arrears on a membership if a customer misses a payment.

To do this drill in to that customers membership by going to Packages>select the membership>Package customers. If the customer has only missed 1 payment then the customer's membership will still display as under Live purchases or if they have missed 2 payments and had their membership cancelled they will show under Expired purchases. Click on the customers name to open their membership details page and click Clear arrears.

If the customer has only missed 1 payment then the membership will pick up at the next scheduled payment date. Where a customer has missed 2 payments and had their membership cancelled, clearing their arrears will not reactivate the membership but will allow them to buy a new instance of the membership.

Arrears must be collected outside of Gymcatch by the business, they will not be collected automatically either at the next payment date or by clicking the Clear arrears button.

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