If your discount code is showing as not valid or expired please check:
That the code is being used between the validity dates set, i.e. after the start date and before the expiry date.
That the code is being used against a product or service for which it is set to be valid. For example, the code may have been set to only be valid on specific classes or on certain packages instead of all of them.
If the code is limited to be used only by specific customers.
If the code has a usage cap on it. If the code is capped at 1 redemption per customer or has a total usage limit, it will not work once the limit has been reached or a customer has already used it once.
If the code is restricted to a certain number of places being booked when using it.
That on input there isn't an unwanted spaces at the start or end of the code as the system will check each character.
If your discount code is showing within the Expired section of the Discount codes page and the date that the code can start being used from is a date in the future, then this code will live within the Expired section until this date on which it will automatically move to Active.
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