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Payments

Jenny Hutchins avatar
Written by Jenny Hutchins
Updated over 2 weeks ago

When it comes to taking online payments from your customers on Gymcatch you have the option to choose from GymcatchPay, Stripe and GoCardless, or a mixture, depending on your business model.

Once you've followed the relevant steps below, you can start taking payments online, generating bookings and selling any combination of packages, memberships, courses and on-demand resources to your customers.

GymcatchPay

To create and link a GymcatchPay* account, as the owner of the business you will need to log into your Gymcatch admin portal, head to the Payment processors page in the left hand side menu, click Create GymcatchPay account and you’ll be presented with a pop-up with some further info. From here you can just click Link a GymcatchPay account. This will take you through the onboarding process, prompting you to share the required details to create your GymcatchPay Vendor account before clicking the Submit button.

During the onboarding process you will also be asked to provide a Trading Name and Vendor Name. Your Trading Name will be displayed to customers on the checkout whilst they are making their payment. The Vendor Name will be displayed in the email receipts that are sent to your customers by Unipaas.

Here’s a summary of the kind of information you may be asked to provide during this process:

If you're a Sole Trader or non-profit organisation:

  • Your bank account number and sort code

  • A bank statement issued in the last 3 months

If you're a Limited Company:

  • Details about your Limited company:
    - Percentage of shareholding held by each shareholder (if you've never made changes to your shares, you can find this on your incorporation documents. Otherwise, please check the most recent Confirmation Statement you filed).

  • ID documents:
    - A copy of each Director/shareholder's passport who holds 25% or more of the company's shares.
    - A bank statement issued in the last 3 months
    - Proof of address issued in the last 3 months (utility bill, bank statement letter, government official letter (e.g. HMRC), lease agreement, or an invoice addressed to the company)

Upon submission you can choose to edit any of the information you have provided or just click Finish. You will now be able to set GymcatchPay as a valid payment method on any item, unless an ‘Onboarding incomplete’ status is present. Once you’ve received your first payment from a customer, the account will be reviewed by the Unipaas team before you can receive your first payout. This review process will usually complete within 24-48 hours.

You can also easily access your GymcatchPay dashboard by heading to the Payments page from the left hand side menu. Here you will see all payments taken through GymcatchPay along with their internal Reference for Gymcatch use. Additionally, the dashboard allows you to configure how frequently payouts are sent to your designated bank account, enabling better financial management.

*Presently, GymcatchPay is only available for our UK customers but we anticipate adding support for other countries soon.

Stripe

To link a Stripe account, head to the Payment processors page in the left hand side menu of your admin portal and click the Link to Stripe button. Clicking this button will guide you through Stripe’s process to either log in with and link an existing account or register a new Stripe account that will then be linked to your Gymcatch account. The process is very clear and quick, so you should have this connected in just a few minutes. Once completed, you’ll automatically be redirected back into the Gymcatch Portal and see a 'Stripe account connected' message in the bottom left hand corner of the Stripe section.

What information Stripe will ask for will depend on the size and structure of your business. For example, if you are a limited company Stripe will request slightly different information than if you are a sole trader. Stripe does universally ask for a website / URL to be set during registration of a new account but if you do not have a website you can use any link or URL, such as your Facebook page or even your unique Gymcatch page (the link for which you can find in the Marketing page of the admin portal, accessed from the side menu).

Linking to Stripe after you’ve created sessions

If you’ve already started to add your sessions before linking to Stripe and want to add payment by debit / credit card as an option for those existing sessions, follow the below steps:

  1. Go to the Payment processors section from the left hand side menu in your Gymcatch admin portal.

  2. Click on the Link to Stripe button. A pop-up will appear.

  3. On this pop-up, tick the checkbox next to Add Stripe as a valid payment option to any existing sessions.

  4. Click Link Stripe account and log into your Stripe account. After connecting your Stripe account, this payment option will be added to all existing sessions as a valid payment option, though be aware this can take up to 15 minutes to process and complete. Any newly created sessions will also have Stripe selected as a valid payment method by default once a Stripe account has been linked to Gymcatch.

Please note, any courses or on-demand resources created before linking a Stripe account will need to have the Stripe payment option added manually after linking.

GoCardless

You can easily link a new or existing GoCardless* account to Gymcatch by heading to the Payment processors page from the left hand side menu and clicking Link a GoCardless account. You will be presented with terms to read and agree to before clicking Agree and link GoCardless account, after which you'll be guided to create a new GoCardless account or log in to an existing one. Once completed you’ll be automatically redirected back into the Gymcatch Portal and see a 'Your GoCardless account connected' message along with the email address that's registered against your GoCardless account that you've just connected in the bottom left hand corner of the GoCardless section. You will also see your current GoCardless account status here. If you have created a new account this will go in to review first and, once approved, the status will be updated to 'connected' and you'll be able to start taking payments through GoCardless.

Please note that GoCardless review and approve accounts on creation and you will not be able to place any item that only has GoCardless configured as a payment method on sale until your GoCardless account has been successfully approved.

*Presently, GoCardless is only available for our UK customers when using the Memberships bolt-on feature. It is also temporarily disabled within the Android app after discovering that the advised technical approach is no longer fully supported. We plan to implement their revised proposal in the very near future.

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