When it comes to taking online payments from your customers on Gymcatch you have the option to choose from Stripe, GoCardless or both depending on your business model.

Once you've followed the relevant steps below steps, you can start taking payments online, generating bookings and selling any combination of packages, memberships, courses and on-demand resources to your customers. Please note that GoCardless review and approve accounts on creation and you will not be able to place any item that only has GoCardless configured as a payment method on sale until your GoCardless account has been successfully approved.

To link a Stripe account, head to the Payments page in the left hand side menu of your admin portal and click the Link to Stripe button. Clicking this button will guide you through Stripe’s process to either log in with and link an existing account or register a new Stripe account that will then be linked to your Gymcatch account. The process is very clear and quick, so you should have this connected in just a few minutes. Once completed, you’ll automatically be redirected back into the Gymcatch Portal and see a 'Stripe account connected' message in the bottom left hand corner of the Stripe section.

What information Stripe will ask for will depend on the size and structure of your business. For example, if you are a limited company Stripe will request slightly different information than if you are a sole trader. Stripe does universally ask for a website / URL to be set during registration of a new account but if you do not have a website you can use any link or URL, such as your Facebook page or even your unique Gymcatch page (the link for which you can find in the Marketing page of the admin portal, accessed from the side menu).

If you’ve already started to add your sessions before linking to Stripe and want to add payment by debit / credit card as an option for those existing sessions, then make sure you check the box next to Add Stripe as valid payment option to any existing sessions before clicking the Link to Stripe button. After connecting your Stripe account, this payment option will be added to all existing sessions as a valid payment option, though be aware this can take up to 15 minutes to process and complete. Any newly created sessions will have Stripe selected as a valid payment method by default once a Stripe account has been linked to Gymcatch.

Please note, any courses or on-demand resources created before linking a Stripe account will need to have the Stripe payment option added manually after linking.

You can easily link a new or existing GoCardless account to Gymcatch by heading to the Payments page from the left hand side menu and clicking Link a GoCardless account. You will be presented with terms to read and agree to before clicking Agree and link GoCardless account, after which you'll be guided to create a new GoCardless account or log in to an existing one. Once completed you’ll be automatically redirected back into the Gymcatch Portal and see a 'Your GoCardless account connected' message along with the email address that's registered against your GoCardless account that you've just connected in the bottom left hand corner of the GoCardless section. You will also see your current GoCardless account status here. If you have created a new account this will go in to review first and, once approved, the status will be updated to connect and you'll be able to start taking payments through GoCardless.