Refunds / credit backs are always subject to your own cancellation policy. You can apply a partial cash refund from your Stripe dashboard if you wish. To credit back to their package, you can either do this manually in the Attendees page in the Gymcatch Business Portal, by gifting a 1 class credit bundle or, if configured, via the application of our auto-refund feature.
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Written by Ollie
Updated over a week ago