Sub-profiles is a feature that allows your customers with a Gymcatch account to create and manage profiles for other people; such as children, friends, family members or other dependants. These sub-profiles aren't stand-alone Gymcatch accounts and do not require unique email addresses or log-in credentials. Instead, the 'parent' account will control these sub-profiles from their account.
The parent account can make bookings on sessions and courses for multiple sub-profiles, whether they are booking a place for themselves or not, and can then manage these booking independently too, for example just cancelling one sub-profile booking leaving any others in place. Any valid packages on the parent account can be used as payment against any bookings made for their sub-profiles in the same way as they would for themselves, subject to any multi-booking settings and limitations configured on the packages and sessions.
Please note that when a parent account cancels a sub-profile's space on a session in line with the provider's auto-refund policy, the auto-refund credit will be issued to the parent account which they can then use to book this sub-profile onto a more appropriate session, subject to any settings and limitations configured on the auto-refund bundle and sessions.
As a Gymcatch business admin, a sub-profile will not be visible within your Customers page until they have a customer record with your business through having a booking made for them by their parent account. Once a live customer, you will then be able to store and update their personal details, check bookings and purchase histories and book this sub-profile in to sessions and courses manually just as with any standard registered account. The record for the sub-profile will also highlight who the parent account of the sub-profile is as will any session or course booking records for a sub-profile.
Please note that as sub-profiles aren't full accounts it is not possible for them to follow a business and connect with them without having been booked in to a session or course first by their parent account.
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