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How do I remove or expire a package from a customer's account?
How do I remove or expire a package from a customer's account?
Ollie avatar
Written by Ollie
Updated this week

Business admins can expire a purchased instance of a package via the Packages or Customers page.

Via the Packages page:

  • Select the package from the appropriate filter

  • Package customers

  • Search and click on the customer's name

  • Expire this package

  • For Bundles or Passes you'll need to click Expire package on the pop up to confirm the expiration. For Memberships you'll need to click either Expire immediately or Expire at end of this period > choose whether to have the checkbox next to Cancel all future bookings made with this membership checked or unchecked > Expire membership

Via the Customers page:

  • Search and click on the customer's name

  • Purchase history

  • Packages

  • Click on the package in question

  • Expire this package

  • For Bundles or Passes you'll need to click Expire package on the pop up to confirm the expiration. For Memberships you'll need to click either Expire immediately or Expire at end of this period > choose whether to have the checkbox next to Cancel all future bookings made with this membership checked or unchecked > Expire membership

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