If a billing interval payment fails the purchased instance of the membership will be placed In Arrears. This causes the following:

  • A notification will be sent to the customer informing them of the failed payment.

  • No new event bookings will be allowed, using the membership as payment, until the arrears have been cleared.

  • The customer will be able to re-activate the membership by clearing all outstanding arrears to bring the billing unto date.

On the next billing date, if the membership is still In Arrears then the membership will be marked as Failed. This causes the following:

  • A notification will be sent to the customer informing them of the cancelled membership.

  • All future event bookings made using the membership will be cancelled with no refund being processed.

  • No future bookings can be made using the membership.

  • As the membership is failed due to arrears, the customer will not be able to purchase a new instance of the membership.

Did this answer your question?