In order for a package or refund credit to be able to be used as payment for a session the following must hold. Work through the following to resolve:

  • The session must have the relevant package type (bundles, passes and/or memberships) selected as an accepted Payment method. Edit the session to check and update as needed.

  • The session must have the same tag as the relevant package. You can check the set tag for the bundle/pass/membership in Packages>click on package name from appropriate filter>review table in Details page. Edit the session on the Schedule page to check and update the tag as needed.

  • The package must have Sessions set as a purchasable object. Edit the bundle/pass/membership from Packages>click on package name from appropriate filter>Edit this package to update as needed.

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