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Advice and answers from the Gymcatch Team

Search results for:payments

Payments
When it comes to taking online payments from your customers on Gymcatch you have the option to choose… Once you've followed the relevant steps below, you can start taking payments online, generating bookings… Payments made by customers through GymcatchPay settle into your account within approximately 3 calendar
Does Gymcatch charge for payments?
Gymcatch does not charge fees on payments made via GoCardless or GymcatchPay… From 29th July 2026 a 0.75% platform fee will apply to payments on Gymcatch made via Stripe… Other than this, the only fees incurred for payments are those applied directly by your payment processor
Can I take manual / direct card payments from a customer?
There are two options to facilitate manual / direct card payments - one on Gymcatch that reduces the… need for manual card payments, and a second through Stripe which provides a full suite alternative… You can then take manual payments using your Stripe dashboard
Can I use Gymcatch without taking payments online?
There are two ways you can use Gymcatch without taking payments online: You can enable the Pay on… Then you can ask customers to make regular monthly payments outside of Gymcatch… for you or your customers to do for an entire year as long as the customer stays up to date with payments
How to recognise payments made through GymcatchPay on bank statements?
How do I update my payout bank account for my GymcatchPay payments?
How do I update my payout bank account for my GymcatchPay payments?
How to recognise payments made through GymcatchPay on bank statements?
How do I update my payout bank account for my Stripe payments?
You can easily update the bank account that payments get sent to from Stripe by logging into your Stripe… Can I use Gymcatch without taking payments online?
Why are my customers seeing £0 on their authorisation screen?
Authorise a £0 transaction with the bank (card payments)… Similar to card payments above, if your customer is setting Apple Pay as the payment method for future… amount that they will pay straight away (if any) and then also confirm that they are allowing future payments
What do the different payment and chargeback statuses in my GymcatchPay dashboard mean?
Payment statuses… Common for card payments during authorisation or when awaiting settlement… Payments may show as "pending" for up to one working day during processing, which is a normal part of
There is a "SOMETHING WENT WRONG. The provided key... Application access may have been revoked." error message at payment. How do I resolve this?
message means that Gymcatch no longer has permission from your payment processor, Stripe, to originate payments