If you try and gift a package to a client and it doesn't work this could be because the client already has a live instance of that package.

On Gymcatch clients can't have more than one instance of the same package at the same time.

So you have a few choices of how to handle this.

1. If the client doesn't need the old package you can expire the existing package and then gift the package to the client.

2. You can create a new package which is identical to the one that they already have (but give it a different colour so you can tell the difference) and gift them the new package.

3. Add additional credits to their existing package. You can do this by selecting the package, then PACKAGE CUSTOMERS, select the client and press EDIT. From there you can add credits to the package.


You may also be interested in:

How do I gift a package to a customer?

How do I remove or expire a package from a customer's account?

Can I edit, freeze or expire packages?

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